Find purchased content and learning access
Use the identity and order associated with the purchase. A published sales page does not grant access to paid lessons or files.
Before you start
Use the selling business’s genuine public address and the identity associated with your purchase. Owner or staff permissions are not required to browse public offers.
Follow these steps
- Open the purchase confirmation or the content’s supported customer access path.
- Sign in or complete the verification requested for that purchase. Check that you are using the original purchase identity.
- If content is unavailable, review payment and access status and contact the selling business with the order reference.
Check the result
Reopen the saved record and compare it with the change you intended. A closed window or a success-looking preview is not sufficient confirmation.
If something is not working
If access is missing, ask the owner to review your role and app availability. If saving fails, retain your input, check the connection and inspect the saved record before retrying. For a payment with an uncertain result, check its existing status before initiating another payment.
Availability & important limits
Use only the controls available in your workspace. Availability depends on permissions, enabled apps, your plan and the current environment. This guide does not enable a disabled feature.