Repairs and maintenance
Keep the job moving after the first call.
Give each job a useful record of the customer, requested service and next appointment, without reconstructing the story from messages.
Explore your workspace
AC service · 60 min
Device inspection · 30 min
Maintenance visit · 90 min
The visit is only one part of the job
Follow the work · Fixwell Services
The AC visit starts with the fault the customer reported.
Khalid reports weak cooling from the living-room AC. Fixwell has reserved a 09:00 service visit with Salim. Keep that request, the assigned visit and the outstanding payment together; an inspection is not a repair-complete promise.
Does Salim have Khalid’s weak-cooling request before the visit?
Keep the fault with the visit.
Khalid reported weak living-room cooling. The AC service, inspection and maintenance follow-up have their own durations and rates.
Explore the booking choicesFixwell Services
AC service
AC service · 60 min
- Rate
- per booking
- Time
- 09:00 – 10:00
Fixwell Services
AC inspection
Cooling inspection · 30 min
- Rate
- per booking
- Time
- 10:30 – 11:00
Fixwell Services
Maintenance visit
Maintenance visit · 90 min
- Rate
- per booking
- Time
- 13:00 – 14:30
Example snapshot · FW-0916
Give Salim the right appointment.
The 09:00 visit names the customer’s location reference, service and assigned technician. Open that record before changing the time.
Inspect the selected bookingAC service
Khalid · site reference 14 · Khalid
Pending paymentAC inspection
Inspection bench · Reem
Payment recordedMaintenance visit
Service area · Ahmed
Payment recordedExample snapshot · FW-0916
Close the handover deliberately.
Review the reported request, next action and pending payment. Neither attending the site nor completing a checklist proves that the customer has paid.
Inspect booking and paymentAC service
Khalid · site reference 14 · Khalid
- Rate
- per booking
- Chargeable units
- 1
- Charge for this booking
A reservation is not payment confirmation.
Example snapshot · FW-0916
Repairs and maintenance
Try the workflow yourself.
Choose a step to open the relevant screen. Explore the example at your own pace; changes stay in this preview.
Illustrative data. Explore the workflow.
Revenue
Estimated profit
Today’s bookings
Open actions
Revenue trend
October 2026 · recorded example period
Does Salim have Khalid’s weak-cooling request before the visit?
Recent activity
AC service
AC service · 60 min
AC inspection
Cooling inspection · 30 min
Maintenance visit
Maintenance visit · 90 min
Bookings
Manage appointments, customers and payments.
Service bookings
Your appointments, organised for the day.
AC service · 60 min
FW-0916
AC service
AC service · 60 min
- Customer
- Khalid
- Assigned space or resource
- Khalid · site reference 14
- Assigned specialist
- Salim
- Selected dates
- 09:00 – 10:00
- Rate
- per booking
- Chargeable units
- 1
- Charge for this booking
- Payment status
- Pending payment
Cooling inspection · 30 min
FW-0916-2
AC inspection
Cooling inspection · 30 min
- Customer
- Reem
- Assigned space or resource
- Inspection bench
- Assigned specialist
- Noura
- Selected dates
- 10:30 – 11:00
- Rate
- per booking
- Chargeable units
- 1
- Charge for this booking
- Payment status
- Payment recorded
Maintenance visit · 90 min
FW-0916-3
Maintenance visit
Maintenance visit · 90 min
- Customer
- Ahmed
- Assigned space or resource
- Service area
- Assigned specialist
- Mariam
- Selected dates
- 13:00 – 14:30
- Rate
- per booking
- Chargeable units
- 1
- Charge for this booking
- Payment status
- Payment recorded
No matching example bookings. Try another search or select 16 October.
Customer
Khalid
Bookings
Total spent
Last service
Service history
AC service
02 / 10 / 2026 · 1 ×
AC inspection
09 / 10 / 2026 · 1 ×
AC service
16 / 10 / 2026 · 1 ×
Team
Noura
Owner · all access
Mariam
Manager · assigned branch
Salim
Staff · permitted modules
Features depend on enabled apps, permissions and your plan.
Mariam's access
October 2026 · recorded example period
Estimated profit
Revenue
Expenses
Where the money went
Stock purchasing
Team & studio
Packing & operations
The AC visit starts with the fault the customer reported.
3Salim · To do
Noura · To do
Mariam · To do
MAKSEB
Apps
Features depend on enabled apps, permissions and your plan.
Bookings
Available
Customers
Available
Accounting
AvailableCalendar
Available
Reminders
AvailableRepairs and maintenance
Before you choose your workflow
Can we record the requested service before the visit?
Keep the request and selected service explicit, then review the schedule. The example separates an AC service, an inspection and a maintenance visit.
Can the team keep a follow-up action after the job?
Use an owned task for the next inspection or customer follow-up. A booking status alone should not be expected to explain all remaining work.
Does completing a visit mark it paid?
No. Inspect the payment record separately from the visit’s progress. Use the authoritative transaction state when telling the team that payment was collected.
Repairs and maintenance
Put one service visit through the full handover.
Record the reported fault, assign the service visit and inspect the follow-up and payment records at handover.
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Enabled apps, your plan and permissions determine which workflows are available.