Understand payment status
A successful browser redirect is not proof that money was received. Use the confirmed payment state recorded by the payment workflow.
Before you start
Sign in with your own account, select the right business and branch, and check that your role can open the relevant area. Some features require an enabled app and available plan resources.
Follow these steps
- Open the existing order, booking, invoice or payment record and inspect its amount, currency and status.
- If the result is pending or unknown, wait for the existing transaction to reconcile or use the provided status action.
- Confirm the recorded result before issuing goods, confirming paid access or starting another payment attempt.
Check the result
Reopen the saved record and compare it with the change you intended. A closed window or a success-looking preview is not sufficient confirmation.
If something is not working
If access is missing, ask the owner to review your role and app availability. If saving fails, retain your input, check the connection and inspect the saved record before retrying. For a payment with an uncertain result, check its existing status before initiating another payment.
Availability & important limits
Payment-provider and payment-surface support varies. A connected provider does not imply every checkout or refund capability is enabled.