Ask support and follow a request
Give support the smallest useful description of the issue: what you tried, what happened and the record involved.
Before you start
Use your own account and the correct Makseb application or the selling business’s genuine public address. Follow the verification appropriate to your role.
Follow these steps
- Sign in and open Help or the support window. Choose the available request category and describe the issue.
- Attach a supported image only when it helps explain the problem. Remove private or unrelated information from the image.
- Submit once and reopen the request to inspect its status or reply in the same conversation.
Check the result
Reopen the saved record and compare it with the change you intended. A closed window or a success-looking preview is not sufficient confirmation.
If something is not working
If access is missing, ask the owner to review your role and app availability. If saving fails, retain your input, check the connection and inspect the saved record before retrying. For a payment with an uncertain result, check its existing status before initiating another payment.
Availability & important limits
Never submit passwords, one-time codes, full card data or clinical records. Customer-to-merchant support and Makseb platform support are different destinations.